Terms and Conditions for Landscaping Southfields

These Terms and Conditions set out the basis on which landscaping services are supplied by Landscaping Southfields to residential and commercial customers in the UK. By requesting a quotation, confirming a booking, or allowing work to commence, the customer agrees to be bound by these terms. These terms are intended to create clarity around the booking process, payment, cancellations, liability, waste handling, and other practical matters that arise during a typical landscaping service. They are written to support a fair and professional working relationship and to reflect standard expectations for domestic and business projects.

In these terms, references to “we”, “us”, “our”, and “the company” mean the landscaping provider, while “you” and “the customer” mean the person or organisation requesting the service. The scope of work may include garden maintenance, lawn care, planting, turfing, hedge trimming, fencing, paving, patio work, drainage work, and other external works agreed in writing. Unless stated otherwise, all instructions, quotations, and confirmations must be made in English and may be provided by email, text message, online form, or any other method we reasonably accept.

The wording below applies to all landscaping services in Southfields and to related works carried out elsewhere in the UK, unless a separate written agreement expressly states otherwise. If any part of these terms conflicts with a more specific written contract signed by both parties, the specific contract will take priority for that project only. Nothing in these terms affects your statutory rights where you are dealing as a consumer.

1. Booking process

A booking is not confirmed until we have accepted the work and, where applicable, received any required deposit or written approval. The usual booking process is as follows:

We aim to schedule landscaping work reasonably and efficiently, but dates are estimates unless we expressly confirm otherwise. Weather, supplier delays, transport issues, hidden defects, and unforeseen site conditions can affect timing. We will use reasonable efforts to keep you informed of any material delay. You agree to provide accurate information, safe access to the site, and any relevant instructions, permissions, or restrictions before work begins. If required, you must also ensure that any pets, children, movable items, or delicate features are managed appropriately during the works.

2. Scope of services and changes

The agreed scope of work is limited to what is described in the quotation, proposal, or written confirmation. Any additional task, variation, or material request must be agreed before the work is carried out, unless immediate action is needed to prevent damage or complete a task safely. If you ask for changes after acceptance, we may adjust the price, schedule, or both. We are not obliged to perform work that was not included in the original scope, especially where it would require extra labour, equipment, specialist materials, or extended time on site.

3. Payment terms

Unless otherwise agreed in writing, payment terms are as follows:

If payment is not received on time, we may charge interest on overdue sums at the statutory rate applicable in the UK, along with reasonable costs incurred in recovering the debt. We may also suspend work, withhold delivery of materials, or decline further bookings until the account is settled. Title to any goods supplied may remain with us until full payment is received, to the extent permitted by law. Any estimate of quantity or cost is subject to final site conditions and actual material usage.

Where a project is split into stages, each stage may be invoiced separately. You must not withhold payment for an undisputed amount because of a complaint about another part of the work, although you remain entitled to raise concerns in good faith. If you dispute an invoice, you should notify us promptly and explain the reason clearly. We will review the matter and respond within a reasonable timeframe. Any agreed credit note, discount, or partial refund must be confirmed in writing.

4. Cancellations, postponements, and rescheduling

You may cancel a booking by giving reasonable notice. For scheduled landscaping work, the following principles apply unless your quotation or contract says otherwise:

If we must postpone or cancel the service due to circumstances beyond our control, such as severe weather, illness, equipment failure, supply disruption, safety concerns, or legal restrictions, we will notify you as soon as reasonably possible and seek a revised date. We are not responsible for losses arising solely from a lawful postponement caused by such events, provided we have acted in good faith and without negligence. If we are unable to carry out the work within a reasonable time, you may be entitled to cancel and receive a refund of any unspent amount paid in advance, excluding non-recoverable costs already incurred with your approval or where lawfully chargeable.

5. Customer obligations

You must ensure that the site is reasonably accessible and free from hidden hazards so far as you are aware. This includes informing us of underground services, fragile structures, drainage issues, contamination, protected trees, boundaries, or any other matter that could affect safe working. You are responsible for obtaining any permissions, consents, or approvals required from landlords, neighbours, management companies, local authorities, or freeholders unless we have expressly agreed in writing to handle them. Where works depend on third-party approval, we are not liable for delay or non-performance caused by refusal or late consent.

You must also tell us about any known restrictions that may affect the landscaping project, such as parking limitations, access times, noise restrictions, shared driveways, or protected areas. If you ask us to leave existing plants, structures, ornaments, or fittings in place, we will take reasonable care but cannot guarantee that all items can be fully protected in every circumstance. Please remove or secure valuables, furniture, and personal items before work begins. We are entitled to assume that anything not identified for retention may be moved, disturbed, or removed if necessary for the completion of the job.

6. Liability and limitations

We will carry out services with reasonable skill and care. However, landscaping work involves natural materials, weather exposure, ground movement, and existing site conditions, all of which can affect outcomes. Unless required by law, we do not accept liability for indirect loss, loss of profit, business interruption, loss of use, or consequential damage. Our total liability for any claim arising from the services shall, to the extent permitted by law, be limited to the amount paid or payable for the specific work giving rise to the claim. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

We are not responsible for defects caused by pre-existing site issues, structural failures, hidden underground services, subsidence, inadequate drainage not disclosed to us, plant disease already present before the work, or deterioration arising from normal weathering and use. Natural products such as timber, turf, stone, and plants may vary in colour, size, texture, and performance. Slight variation does not amount to defect. Where seasonal conditions affect the success of planting, lawn establishment, or surface finish, we will not be liable unless the failure is due to our proven negligence or failure to follow the agreed specification.

Any advice, design suggestion, or informal recommendation given by us is provided in good faith, but you remain responsible for deciding whether it is suitable for your property and intended use. If we identify a risk and advise that work should be paused, altered, or specialist input obtained, you must decide whether to proceed. If you choose to continue against our advice, you accept the associated risk except where the law provides otherwise. We may stop work where continuing would be unsafe, unlawful, or likely to cause damage.

7. Waste regulations and site clearance

Landscaping projects often create green waste, soil, rubble, packaging, old turf, prunings, timber offcuts, and other materials. We will handle waste in accordance with applicable UK waste regulations and relevant duty of care requirements. Waste may be removed, transported, stored, or transferred only in a lawful manner. Where we remove waste on your behalf, you authorise us to do so and agree that the charge may include labour, transport, tipping fees, recycling costs, and any lawful administrative costs associated with disposal.

You acknowledge that some materials may require special handling. This may include contaminated soil, treated timber, invasive plant material, asbestos-containing items, sharp debris, or mixed construction waste. If such materials are discovered, we may suspend work until a safe and lawful disposal method is agreed. You must tell us in advance if you know or suspect that hazardous, restricted, or unusual waste is present. We are not obliged to handle waste that we reasonably believe cannot be disposed of safely, lawfully, or within the original price.

Where waste remains on site for collection by you, it is your responsibility to ensure it is removed promptly and lawfully. Any skip, bag, pile, or container placed on the property remains at your risk unless we expressly agree otherwise. We may leave reusable materials, such as useful stone or soil, only where this has been agreed. If the project includes site clearance, we will determine reasonable boundaries for what is to be removed based on the agreed scope. Any material not specified may be treated as retained by the customer.

8. Materials, plants, and workmanship

Any product warranty, supplier guarantee, or manufacturer promise is provided by the relevant supplier, not automatically by us, although we will assist where reasonable. Plants, turf, and natural materials are subject to variation and may require aftercare. Unless we expressly agree to an establishment period or maintenance plan, we do not guarantee long-term survival of plants or lawns after completion. We are not responsible for failure caused by drought, frost, overwatering, neglect, pests, vandalism, pets, or use inconsistent with the intended purpose.

Where we supply and install materials, ownership usually passes only once full payment has been made, subject to any contrary agreement and lawful rights of third parties. You must inspect the completed work within a reasonable time and notify us of any obvious issue as soon as practicable. Any defect report should be specific and limited to the part of the work concerned. We may be entitled to inspect, remedy, replace, or adjust the affected area before any refund is considered. This does not affect your statutory rights where applicable.

9. Governing law

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise or where a different jurisdiction is required by statute. If any provision of these terms is found to be invalid or unenforceable, the remainder shall continue in full force so far as lawfully possible. Failure to enforce any right on one occasion does not waive that right for the future.

10. General provisions

We may update these terms from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will apply to your project unless a later written variation is agreed. No person other than the customer and the company may enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless we agree otherwise in writing. Headings are for convenience only and do not affect interpretation. Any notice required under these terms may be given by a reasonable written method and is deemed received when sent, unless the sender knows it has not been delivered.

These terms are designed for a professional Southfields landscaping service and should be read together with any quotation, specification, or written project confirmation. If you proceed with a booking, you confirm that you have read, understood, and accepted the conditions set out above. For the avoidance of doubt, no verbal statement will override these terms unless we expressly agree to it in writing. This helps ensure that all landscaping work is managed transparently, lawfully, and with clear expectations for both parties.

By engaging our services, you acknowledge that landscaping is a practical, site-sensitive trade and that outcomes may depend on factors beyond our control. We will use reasonable care and skill in all work undertaken, and you will cooperate by providing timely decisions, accurate information, and safe access. Together, these measures help support a smooth and professional service from booking through completion.